ERP Solutions for Service Companies




Admin Panel Functionality:

  • Customer Management
  • Staff Management
  • Vendor Management (Same as customer)
  • Products
  • Product List
  • Add Product
  • Filter Product
  • 1 Click Product inquiry sends to Vendor.
  • Software
  • Software List
  • Add Software
  • Software Sales List
  • Software follow-up reminders (Also accessible by Schedule Payment calling related App)
  • AMC
  • AMC Type List (eg Type 1 for 3 month, Type 2 for 6 month, etc)
  • AMC Sales List
  • AMC follow up Reminder (Also accessible by Schedule Payment calling related App)
  • Complain
  • Complain Head Management (Type Management)
  • Complain Details
  • Allocate
  • Admin can setup Is bill generated or not, If generated admin can enter Bill number.
  • Replacement.
  • Received
  • Return
  • Pending (Send 1 click email/sms to vendor)
  • Reports
  • Complain Statistics (Date wise total complain) (filter by from date and to date)
  • Complain Statistics with Staff (Date wise total complain solved) (filter by from date and to date)
  • AMC Statistics
  • AMC Follow up reminder
  • Software follow up reminder

Customer App Functionality:

  • Collect Samples from Customer and Submit it to Office
  • Registration
  • Login
  • Change Password
  • Profile (Along with birthday)
  • Complain
  • New
  • View Status
  • Software
  • Available
  • Purchased
  • News and Notification (Birthday reminder, Diwali Greetings, Special news can be received here)
  • AMC or Service after Sales.

Technician App Functionality

  • Registration
  • Login (After Approval by admin)
  • Change Password
  • Profile
  • Generation of Conveyance Sheet. (Fetch today’s All complain closed, KM will be enter by technician manually) (Format to be provided by RR Infotech)
  • Task
  • Pending
  • Pending
  • Complain
  • Assigned (Show address on click) (Default hide as most technician knows client)
  • Completed (at the end, Sign of Customer like other courier company)
  • Replacement
  • Receive
  • Return
  • Software
  • Sales
  • History
  • Pickup New Item from Vendors
  • Pending
  • Completed
  • Sales
  • Technical Bulletin
  • 3 Schedule Payment calling related App
  • Registration
  • Login (After Approval)
  • Change Password
  • Profile
  • Call
  • Pending
  • Schedule
  • Converted (Generate Ticket on Admin Side, Admin will Notify user that Thank you for your interest in renewal of xyz product and task will be assigned to technician)
  • Report
  • View Date wise, Status wise count

Admin App Functionality:

  • Collect Samples from Customer and Submit it to Office
  • Complain
  • Pending Complain with Allocation (If any complain is not assigned it will be shown to all technician, Technician will self assign complain)
  • Completed Complain
  • Tasks
  • Assign Task to Employee (Technician)
  • AMC
  • AMC Sales Report
  • AMC Statistics
  • Follow up Reminders
  • Software
  • Software Sales Report
  • Sales Statistics
  • Follow up Reminders
  • Customer
  • Customer List
  • Customer Search
  • Vendor
  • Vendor List
  • Vendor Search
  • Staff
  • Staff List

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