Complaint Management App

Resolve customer issues faster with a smart ticketing system

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Turn Complaints into Opportunities with Our Complaint Management App

Customer complaints are inevitable, but how you handle them defines your brand. Arth Technology's complaint management app helps you log, assign, track, and resolve issues seamlessly. With real‑time notifications, SLA tracking, and detailed analytics, you can ensure every complaint is addressed promptly, boosting customer satisfaction and retention.

Key Features

Smart Ticketing

Auto‑generate unique tickets with categories and priorities.

Role‑Based Access

Agents, supervisors, and admins with different permissions.

SLA Management

Set response and resolution time targets.

Analytics & Reports

Identify recurring issues and agent performance.

Benefits

Improved CSAT

Faster resolution leads to happier customers.

Data‑Driven Insights

Spot trends and prevent future issues.

Reduced Response Time

Automated assignment ensures no complaint is missed.

Multi‑Channel

Submit via app, website, or social media.

Our Development Process

Discovery

Understand your complaint categories and workflow.

UX Design

Simple, intuitive forms and status tracking.

Backend Development

Secure database with role‑based access.

Integration

Connect with CRM, email, and WhatsApp.

Testing

Load testing and security checks.

Deployment & Training

Launch and train your support team.

Industries We Serve

Hospitality

Guest complaints and service requests.

Logistics

Lost parcels, delays, and damage claims.

E‑commerce

Returns, refunds, and product issues.

Real Estate

Maintenance requests and tenant complaints.

Technologies We Use

React Native

Node.js

MySQL

Firebase

Git

Why Arth Technology?

We have built complaint management solutions for clients in logistics, real estate, and retail. Our systems are highly customisable, integrate with existing CRMs, and provide detailed dashboards for management. We also offer white‑labelled apps that you can brand as your own.

FAQ

Yes, we can integrate with Zendesk, Freshdesk, or any custom helpdesk via APIs.

Yes, we build cross‑platform apps that work on both platforms.

Absolutely. Multimedia attachments help agents understand issues better.

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