Turn Complaints into Opportunities with Our Complaint Management App
Customer complaints are inevitable, but how you handle them defines your brand. Arth Technology's complaint management app helps you log, assign, track, and resolve issues seamlessly. With real‑time notifications, SLA tracking, and detailed analytics, you can ensure every complaint is addressed promptly, boosting customer satisfaction and retention.
Key Features
Smart Ticketing
Auto‑generate unique tickets with categories and priorities.
Role‑Based Access
Agents, supervisors, and admins with different permissions.
SLA Management
Set response and resolution time targets.
Analytics & Reports
Identify recurring issues and agent performance.
Benefits
Improved CSAT
Faster resolution leads to happier customers.
Data‑Driven Insights
Spot trends and prevent future issues.
Reduced Response Time
Automated assignment ensures no complaint is missed.
Multi‑Channel
Submit via app, website, or social media.
Our Development Process
Discovery
Understand your complaint categories and workflow.
UX Design
Simple, intuitive forms and status tracking.
Backend Development
Secure database with role‑based access.
Integration
Connect with CRM, email, and WhatsApp.
Testing
Load testing and security checks.
Deployment & Training
Launch and train your support team.
Industries We Serve
Hospitality
Guest complaints and service requests.
Logistics
Lost parcels, delays, and damage claims.
E‑commerce
Returns, refunds, and product issues.
Real Estate
Maintenance requests and tenant complaints.
Technologies We Use
React Native
Node.js
MySQL
Firebase
GitWhy Arth Technology?
We have built complaint management solutions for clients in logistics, real estate, and retail. Our systems are highly customisable, integrate with existing CRMs, and provide detailed dashboards for management. We also offer white‑labelled apps that you can brand as your own.
FAQ
Yes, we can integrate with Zendesk, Freshdesk, or any custom helpdesk via APIs.
Yes, we build cross‑platform apps that work on both platforms.
Absolutely. Multimedia attachments help agents understand issues better.
Related Services
Ready to Improve Customer Satisfaction?
Let's build a complaint management system that works for you.
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