Why Your Business Needs a Complaint Management System
Difficult to Manage Customer Calls?
Centralized digital complaint register – no more lost calls or missed follow-ups.
Complaint Status Tracking?
Real-time visibility – customer, admin, and engineer can track status anytime.
Charges & Item Usage Tracking?
Log spare parts used, labor charges, and generate GST invoices automatically.
No Performance Analytics?
Engineer-wise reports, pending complaints, resolution time – complete insights.
Powerful Features – Complete Complaint Management Ecosystem
Customer Management
Register customers, profile management, password change, block/unblock, complaint history.
Complaint Registration
Add complaints via web or app, define type, priority, product, item details, attachments.
Service Engineer Management
Add/update/block engineers, allocate complaints, view pending/completed work, work transfer.
Complaint Allocation
One-click allocation to engineer based on skills/location, real-time notification to engineer app.
AMC & Warranty Management
Track AMC/Warranty expiry, automated alerts, service history linked to complaints.
Service Invoice Generation
Generate invoice for parts & labor, send PDF via email to customer, payment tracking.
Standard Solutions Library
Maintain knowledge base of common fixes – faster resolution, training new engineers.
Real-time Reports
Customer-wise, engineer-wise, AMC alerts, feedback reports, pending complaint reports.
What You Will Get
- Admin Web Panel – Complete control over customers, engineers, complaints, AMC
- Customer Android App – Register complaints, track status, view invoices, request AMC renewal
- Service Engineer Android App – View assigned complaints, update status, add parts/photos, complete job
- iOS Application – Available upon request
- Training & Support – Onboarding, documentation, and 24/7 assistance
Simple 4-Step Complaint Resolution Workflow
Customer Registers Complaint
Web or Mobile AppAllocation to Engineer
Auto/manual assignmentEngineer Updates Status
Parts used, photos, resolution notesInvoice & Feedback
Auto invoice, customer ratingImportant Modules of Our Complaint Management Software
Manual Complaint Handling vs. Arth Complaint Management System
| Parameter | Manual / Spreadsheet | Arth Complaint Management |
|---|---|---|
| Complaint Registration❌ Call/Email based, no tracking | ✅ Online portal + App, unique ID | |
| Status Tracking | ⚠️ Follow-up calls required | ✅ Real-time status on dashboard & app |
| Engineer Allocation | ❌ Manual, delayed | ✅ Auto-allocation based on workload/location |
| AMC/Warranty Alerts | ❌ No reminders | ✅ Automated alerts before expiry |
| Invoice Generation | ⚠️ Separate billing system | ✅ Auto GST invoice after closure |
| Reports & Analytics | ❌ Manual consolidation | ✅ Real-time reports, engineer performance |
What Our Clients Say
It was very difficult to keep track of every call made by our telecaller. You made a wonderful telecall system which saves our lot of time. Follow-up facility helps us connect with customers on time.
I have multiple companies and needed to track Purchase Orders. You developed easy-to-use customized PO Management Software with tons of reports. Our field employees are happy.
Managing 1000+ Inventory with daily production and delivery was chaotic. The custom application you made creates a hassle-free process from Production to Delivery.
Industries That Benefit From Our Complaint Management System
Frequently Asked Questions – Complaint Management Software
It is a digital system to register, allocate, track, and resolve customer complaints – from registration to closure, including invoicing and AMC tracking.
Software designed to manage customer service issues – complaint registration, allocation to field engineers, follow-ups, status updates, and scheduling.
Yes, service engineers get an Android app to view assigned complaints, update status, add spare parts, upload photos, and capture digital signatures.
Yes, customers can track status via customer mobile app or web portal. Email/SMS alerts are sent on status change.
AMC and warranty details are linked to customer/products. Automated alerts for expiry and service reminders.
Customer-wise complaints, engineer-wise performance, AMC alerts, feedback reports, pending complaint reports, and more.
Ready to Transform Your Complaint Management?
Reduce resolution time, improve customer satisfaction, and automate your entire service workflow.
Web + Android Apps | AMC & Warranty Alerts | Auto Invoice | Real-time Reports | 24/7 Support