Air Conditioning, Equipment Sales, Field Service, AMC Management
CRM, AMC & Field Service Management Software for Sminder Service
A CRM, AMC and field service platform for equipment sales and service workflows, covering customer requests, sales, service engineer allocation and service completion.
- Inquiry
- Sales
- AMC / Service
- Engineer Allocation
- Service Visit
- Completion
- Payment
Workflow visualization based on supplied project facts.
What problem did Sminder Service need to solve?
Sminder Service needed one system for customer inquiries, AC/machine sales, AMC contracts, scheduled service, breakdown calls, engineer allocation and service completion.
What software was built?
Arth Technology built sales CRM, AMC management, field service workflows, customer web/app, service engineer web/app, salesperson web/app and admin panel modules.
Workflow
A simplified view of the actual operating flow supplied for this project.
Modules
- Sales CRM
- Quotation
- Invoice
- Payment
- AMC Contract
- Renewal Tracking
- Scheduled Service
- Breakdown Calls
- Priority Assignment
- Engineer Allocation
- Service Status
- Photo Upload
- Signature Capture
- Location Capture
User Roles
- Admin
- Customer
- Salesperson
- Service Engineer
Platforms
- Customer web/app
- Service engineer web/app
- Salesperson web/app
- Admin panel
Key Capabilities
- New AC/machine inquiry
- Service request
- AMC management
- Scheduled service allocation
- Breakdown workflow
- Photo and signature capture
- Service status updates
Business Outcome
The system connects sales, AMC, scheduled service, breakdown service and engineer completion updates in one operating workflow.
No percentages, revenue impact, user counts or testimonials are claimed because they were not supplied.
Related Case Studies
Similar Workflow?
Need Software for a Similar Business Process?
Share your modules, users, workflow stages and reporting needs. Arth Technology can map the software around the real process.